1. App Overview
The FieldWise HQ iOS app is the mobile companion for field technicians working under a FieldWise HQ–enabled company. The app gives technicians secure access to their assigned jobs, schedules, customer information, truck inventory, time tracking, and in-app messaging with the office — everything they need to complete their workday without a laptop.
Who uses this app? This is a B2B tool. The iOS app is provisioned by a company administrator and used by employed or contracted technicians of that company. It is not a consumer app — end customers do not use it.
2. System Requirements
- Operating system: iOS 15.0 or later (iPhone) / iPadOS 15.0 or later (iPad)
- Network: Active cellular data or Wi-Fi connection
- Storage: Approximately 80 MB
- Account: Valid technician credentials issued by your company's FieldWise HQ administrator
- Permissions used: Location (while using the app), Camera, Photos, Notifications
3. Getting Started
Step 1 — Receive your credentials
Your company administrator will create your technician account in FieldWise HQ and provide you with your login email and a temporary password. If you have not received credentials, contact your office — FieldWise HQ does not create technician accounts directly.
Step 2 — Install the app
Download FieldWise HQ from the Apple App Store. Open the app once installation completes.
Step 3 — Sign in
Enter the company subdomain (for example, acme), your email, and the temporary password. You will be prompted to set a permanent password on first login.
Step 4 — Grant permissions
When prompted, allow location access (required for GPS-based arrival tracking and dispatch), camera access (for job-site photos and signatures), and notifications (to receive new job assignments and messages from the office).
Step 5 — View your schedule
Your assigned jobs for today appear on the home screen in scheduled order. Tap a job to see full details, navigate to the customer, and begin work.
4. Key Features
| Feature | What it does |
|---|---|
| My Jobs | See today's and upcoming assigned jobs with customer, address, scheduled time, and service notes. |
| Job Detail | Start, pause, and complete jobs; update status; capture photos; collect customer signatures; add notes. |
| Time Tracking | Automatic time entries based on job status, plus manual clock-in/out when permitted. |
| Materials & Truck Stock | Add materials used on the job and automatically deduct from your truck inventory. |
| Customer Info | View customer contact info, service history, and one-tap navigation to the job site. |
| Messages | Send and receive messages with your office dispatcher directly inside the app. |
| GPS Check-in | Automatic arrival and departure detection when within the service geofence. |
5. App Permissions
FieldWise HQ requests only the permissions it needs to perform its job. You can review and change these at any time in Settings → FieldWise HQ on your device.
Location (While Using the App)
Used to automatically record arrival and departure at job sites, send your position to the office dispatch board while you are on duty, and provide accurate ETAs to customers. Location is not tracked when the app is closed unless your company has explicitly enabled background tracking and you have granted "Always" permission.
Camera & Photos
Used to capture job-site photos (before/after work), scan receipts or serial numbers, and upload attachments to a job record.
Notifications
Used to alert you when a new job is assigned, a job is rescheduled, or the office sends you a message.
Denying a permission will not prevent you from signing in, but certain features will be unavailable. For example, if location is denied, automatic arrival tracking and the live dispatch map will not work.
6. Frequently Asked Questions
.fieldwisehq.com), your email, and your password. Passwords are case-sensitive. If you recently reset your password, use the new one, not the temporary one. If the problem continues, ask your office administrator to verify your account status in FieldWise HQ.7. Troubleshooting
Location not updating
- Go to Settings → Privacy & Security → Location Services and confirm Location Services is ON.
- Scroll to FieldWise HQ and set it to While Using the App or Always.
- Enable Precise Location.
- Close the app completely (swipe up from the bottom and swipe the app away) and reopen.
Notifications not arriving
- Go to Settings → Notifications → FieldWise HQ.
- Ensure Allow Notifications is ON.
- Check that Do Not Disturb or Focus modes aren't suppressing alerts during work hours.
App won't load / spinning wheel
- Check your internet connection (try opening a website in Safari).
- Force-quit the app and reopen.
- Restart your device.
- Uninstall and reinstall the app (your data lives in the cloud — nothing is lost).
- If the problem persists, email support with your company name and a description.
Photo uploads failing
Photo uploads require an active connection. If you capture photos in an area without service, they are queued and will upload automatically once you reconnect. Check the job record for a "Pending Upload" indicator.
8. Privacy & Data
FieldWise HQ takes privacy seriously. The iOS app collects only what is necessary to operate as a field-service tool for your company. For a complete description of what we collect, how we use it, and your rights, please read our Privacy Policy.
Quick summary:
- We do not sell your data.
- Location data is collected only while the app is in use (unless your company has enabled always-on tracking for business purposes).
- Your data is stored on secure servers and encrypted in transit.
- Your data belongs to your company — we are the processor, they are the controller.
9. Contact Support
We aim to respond to support inquiries within one business day (Monday–Friday, excluding US federal holidays).
Before contacting us, it helps to:
- Contact your company administrator first — most account and permission issues are resolved there in seconds.
- Check the FAQ above.
- Note your iOS version, app version (Settings → About inside the app), and a clear description of the problem.